Let'sLucky Privacy Policy

Welcome to Let's Lucky Casino, operated by Just Entertainment B.V. (registration number 160603, Scharlooweg 39, Willemstad, Curaçao) under Curacao Gaming Authority licence OGL/2024/164/0246 (GameCheck member ID GCS00138). At Let'sLucky, we take your privacy seriously and are committed to protecting the personal information you share with us. This policy explains what data we collect, how we use it, and the rights you have regarding your information when you play at our online casino.

Information We Collect

When you create an account and use our services, we collect several categories of personal data to verify your identity, process transactions, and provide you with a safe gaming experience. Our Let's Lucky platform gathers information at registration, during deposits and withdrawals, and while you interact with our games and promotions.

• We collect your full name, date of birth, email address, phone number, and residential address during account registration
• We record payment details, including card information, e-wallet data, or cryptocurrency wallet addresses used for deposits and withdrawals
• We track your gaming activity, including games played, wagers placed, bonus usage, and account balance history
• We store identification documents you submit for verification purposes, such as proof of identity and proof of address
• We gather technical data including your IP address, device type, browser information, and login timestamps whenever you use Let'sLucky Casino login features

How We Use Your Information

We use the information we collect for several legitimate business purposes connected to operating Let'sLucky Casino as a licensed online casino. Our goal is to provide you with secure, personalised, and responsible gaming services across our supported markets, including Australia, Canada, New Zealand, Norway, and Finland.

• We use your data to verify your identity and comply with anti-money laundering and know-your-customer regulations
• We process your payment information to facilitate deposits, withdrawals, and bonus crediting
• We analyse your gaming behaviour to detect fraud, prevent problem gambling, and offer responsible gaming tools
• We send you promotional communications about our welcome package, tournaments, and Loyalty Program offers, where you have consented to receive them
• We use your contact details to provide customer support through our 24/7 live chat and email channels

Cookies and Tracking Technologies

We at Let'sLucky use cookies and similar tracking technologies to enhance your browsing experience across our website. These small files allow us to remember your preferences, keep you logged in securely, and understand how visitors use our Let's Lucky online casino platform. We may also use cookies for analytics purposes, helping us improve our game selection and website performance. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our site.

Data Sharing and Third Parties

Our Let'sLucky team only shares your personal information with trusted third parties when necessary to operate our services or comply with legal obligations. We do not sell your personal data to advertisers or unrelated third parties.

• We share data with payment processors, including providers of Visa, Mastercard, MiFinity, Interac, AstroPay, and cryptocurrency payment services, to process your transactions
• We share information with identity verification providers to confirm your age and identity as required by our licence
• We may disclose data to regulatory authorities, including the Curacao Gaming Authority, upon lawful request
• We work with software providers such as Pragmatic Play, Playtech, and other game studios who may receive limited technical data necessary to deliver gameplay
• We may share information with fraud prevention and anti-money laundering services to protect your account and our platform

Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, loss, or misuse. At Let's Lucky, we use encryption technologies to safeguard sensitive data, including payment details and identification documents. Our servers are protected with firewalls and monitoring systems designed to detect and prevent security breaches. While we take every reasonable precaution, no method of data transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Your Rights Over Your Data

We respect your rights regarding the personal information we hold about you. Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your data. We at Let'sLucky aim to respond to all legitimate requests within a reasonable timeframe.

• You have the right to request a copy of the personal data we hold about you
• You have the right to ask us to correct inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations
• You have the right to withdraw consent for marketing communications at any time
• You have the right to object to certain types of data processing where applicable

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including compliance with licensing, financial, and legal obligations. Our Let's Lucky records related to transactions and identity verification are typically retained for a minimum period required under gaming regulations, even after your account becomes inactive or closed.

International Data Transfers

Given that we serve players across multiple regions, including Australia, Canada, New Zealand, Norway, and Finland, your data may be transferred to and processed in countries outside your country of residence. We ensure that appropriate safeguards are in place whenever your information is transferred internationally, in line with applicable data protection standards.

Children's Privacy

Let'sLucky Casino is intended exclusively for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected data from an underage individual, we will take immediate steps to delete that information and close the associated account.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our Let'sLucky online casino services after any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please contact our support team at [email protected]. Our customer support is available 24/7 via live chat, and we are happy to assist with any privacy-related enquiries regarding your experience with Let's Lucky Casino.